Policies

At Coco Leigh Hair Boutique, we value your time and our commitment to providing exceptional service. To ensure that we can accommodate all our clients effectively, we have established the following cancellation policy:

1. Appointment Confirmations:

• Confirmation emails will be sent out 72-48 hours prior to your scheduled appointment.

• Additionally, we will make confirmation calls 24 hours before your appointment. We kindly request you to confirm your appointment. 

2. Cancellation Notice:

• We greatly appreciate a minimum of 48 hours’ notice if you need to cancel or reschedule your appointment. This allows us to offer the time slot to other clients in need of our services.

3. No-Show Policy:

• Failure to show up for your appointment without providing prior notice will result in a 50% deposit requirement for all future appointments.

4. Deposit for Online Bookings:

• When booking online, a deposit is required to secure your appointment.

• In the event of a no-show without prior notice, the deposit will not be refunded or rolled over.

5. Deposit for In-Salon or Phone Bookings:

• When booking appointments in-salon or over the phone, a deposit may be required to secure your appointment. 

• If you fail to show up for your appointment without prior notice, the deposit will not be refunded.

6. Late Policy:

• We understand that unforeseen circumstances may cause you to arrive late for your appointment. However, to ensure the punctuality of our services to all clients, if you arrive more than 15 minutes late, we may need to reschedule your appointment or modify the service to accommodate the remaining time.

We appreciate your understanding and cooperation with our cancellation policy. It helps us provide the best possible service to all of our valued clients. If you have any questions or need to make changes to your appointment, please don’t hesitate to contact us at 443-787-4152 or www.cocoleighhairboutique.com